AHFE 2017 - Call for Papers
 
 

AHFE 2017 Tutorials

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Half-Day tutorials at introductory, intermediate, and advanced levels, covering the entire spectrum of the conference.
Tutorial will be offered on Monday, July 17 and Tuesday, July 18, 2017 at The Westin Bonaventure Hotel, Los Angeles.

(8:00 – 12:00)

T-1 

An introduction to Cognitive Work Analysis
Presenter: Neville Stanton, University of Southampton

The aim of this tutorial is to introduce the Cognitive Work Analysis phases and methods to delegates with plenty of practical, hands-on, experience. Cognitive Work Analysis is a powerful approach for the formative evaluation of systems. The presenter has many years experience of applying Cognitive Work Analysis to practical problems in the automotive, aviation, rail, and maritime domains. Software will be provided free-of-charge to support the analysis (PC only), but delegates can undertake the analysis on paper if they prefer. The tutorial will step though all five phases of Cognitive Work Analysis (i.e., Work Domain Analysis, Control Task Analysis, Strategies Analysis, Social Organisation and Cooperation Analysis, and Worker Competencies Analysis) with examples. The presenter will support the delegates in the construction of their own analysis and provide the opportunity for reflection and feedback on the products.

About the Speaker: Professor Neville Stanton, PhD, DSc, is a Chartered Psychologist, Chartered Ergonomist and Chartered Engineer. He holds the Chair in Human Factors Engineering in the Faculty of Engineering and the Environment at the University of Southampton in the UK. He has degrees in Occupational Psychology, Applied Psychology and Human Factors Engineering and has worked at the Universities of Aston, Brunel, Cornell and MIT. His research interests include modelling, predicting, analysing and evaluating human performance in systems as well as designing the interfaces and interaction between humans and technology. Professor Stanton has worked on design of automobiles, aircraft, ships and control rooms over the past 30 years, on a variety of automation projects. He has published 35 books and over 270 journal papers on Ergonomics and Human Factors. In 1998 he was presented with the Institution of Electrical Engineers Divisional Premium Award for research into System Safety. The Institute of Ergonomics and Human Factors in the UK awarded him The Otto Edholm Medal in 2001, The President’s Medal in 2008 and The Sir Frederic Bartlett Medal in 2012 for his contributions to basic and applied ergonomics research. The Royal Aeronautical Society awarded him and his colleagues the Hodgson Prize in 2006 for research on design-induced, flight-deck, error published in The Aeronautical Journal. The University of Southampton has awarded him a Doctor of Science in 2014 for his sustained contribution to the development and validation of Human Factors methods.

T-2

Human Use Failure and Hazard Management: A Systems Approach
Presenter: Dean Hooper, HE Consulting

This workshop will blend a solid theoretical foundation with practical advice and hands-on exercises to provide attendees with the tools to help their respective organizations address growing pressures to demonstrate they have identified, addressed, and remediated potential and real product use errors to drive product design.

Topics include:
  • Paradigms of Human Error/Reliability Research and Evaluation – Historical perspective
  • Traditional tools for assessing hazard (FMEA, FMECA, FTA, WRA, HAZOP)
  • Models of human Error and their application– Use Error Analysis o Taxonomies o Swiss cheese o ETTO
  • Integration of use error analysis into traditional hazard analysis activities
  • The context in which use error analysis is performed
  • Identifying critical tasks for testing
  • Applying use error analysis to design decisions (error mitigation), FDA Validation testing, and CAPA resolution – an overview
  • Error mitigation design principles

After the course, the attendee should be able to:

  • Institute use error analysis processes into existing regulatory and quality initiatives,
  • Train hazard management teams on the proper assessment of use error analysis,
  • Provide root cause analysis for any activity related to use error (e.g., CAPA, Use FMEA, summative and formative usability testing), and
  • Direct product design and training.

About the Speaker: Dean has over 20 years of software (stand-alone and embedded) and hardware design experience; from small hand held devices to combination products to large robotic surgical systems. He is recognized within the medical device industry as wearing more than a single expert hat. In other words, he simultaneously has an eye on building a safe and easy to use product that optimizes market acceptance while satisfying human factors guidance and directives for FDA submissions and IEC compliance. Dean did his graduate work at New Mexico State University and currently is funder and principle at HE consulting; a human factors consulting firm.


T-3

Introducing Lean-er UX: Getting the benefits of lean, with techniques your manager will actually let you use
Presenter: Everett McKay, UX Design Edge

Many UX teams struggle to do their best work in an increasingly agile world. Lean UX offers solutions, but they are radically different from what most UX teams are used to, with different processes, deliverables, roles and responsibilities, and unpredictable scheduling. Lean UX techniques are mostly unproven—especially for large, distributed teams—and often don't get manager support. Worse is that many lean techniques are poorly defined. What exactly is an MVP? Which hypotheses do you really need to validate? How? If you have tried to make your team leaner but your manager won’t let you, this workshop is for you. The goal of lean UX is to develop products that our customers actually want, make better decisions while minimizing waste, and get teams to work more effectively. “Lean-er” UX strives to achieve these same goals, but using more traditional tools, techniques, and team roles—things your manager will actually let you do. This tutorial is structured around the three goals of lean UX (building the right product, minimizing waste, better teamwork) to build a simple mobile app. It assumes that you need to make the best decisions you can, but with little time and minimal user research. In the end, you will have a strong understanding of how to make better design decisions quickly and confidently—in less than ideal circumstances—and how to get your team onboard.

About the Speaker: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe (UK, Ireland, Poland, Greece, Turkey), Asia (India, China), South America (Argentina), and Africa (South Africa, Cameroon). .


T-18

Dealing with the Role of People in Barrier Management Systems
Presenter: Ron McLeod, Ron McLeod Ltd.

Barrier management refers to the process of ensuring that the controls an organisation intends and expects to have in place to protect against losses are actually capable of doing the job, are properly implemented, and are supported and maintained such that they will function as expected when needed. Whatever the industry sector, the single most frequent, and arguably the most important, factor in any approach to barrier management is people: whether they are relied on to perform some barrier function or to ensure other barriers are in place and effective, or if they are viewed as a risk factor that can degrade or defeat barriers.

The Chartered Institute of Ergonomics and Human Factors (CIEHF), has recently published a White Paper providing recommendations on how Human Factors issues should be treated in barrier management in general, and in Bowtie Analysis in particular. The White Paper is freely available from the CIEHF web-site at http://www.ergonomics.org.uk/learn/barrier-management/. The Centre for Chemical Process Safety (CCPS) is also in the process of producing guidance on BowTie Risk Analysis for the chemicals and process industries including material on Human Factors that is consistent with the CIEHF recommendations.

Structured into four major sections, the white paper provides background information and context for the role of people in barrier systems and sets out concerns about the way Human and Organisational Factors are currently treated in some approaches to barrier management. The paper sets out thirty-three recommendations to improve the development, implementation and management of the human performance aspects of barrier management systems.
Developing the paper drew on experience from safety-critical industries including oil and gas, mining, nuclear, rail, healthcare and air traffic management. While recognising the need for care in cross-industry applications, the material contained in it should be of value in many sectors.

This tutorial, comprising a combination of taught elements and practical group-based exercises and discussion, will introduce and explain the key concepts and recommendations contained in the White Paper. Using practical examples, the tutorial will give attendees an opportunity to practice the recommended approach to conducting a detailed exploration of the role of people both as controls as well as as degradation factors in a Bowtie Analysis.

About the Speaker: Ron McLeod holds an Honours degree in Psychology, an MSc in Ergonomics and a Ph.D in Engineering and Applied Science. He has more than 30 years of applied industrial and commercial experience as a Human Factors professional, ranging from defence and aerospace to nuclear power and oil and gas.
Until early 2014, Ron was Global Discipline Lead for Human Factors within Royal Dutch Shell. As part of that role his responsibilities included the development of Human Factors competence and the delivery of both face-to-face as well as virtual training for managers, engineers and operations staff around the world.

Ron has published papers and articles in various scientific and industry journals, has authored or contributed to numerous industry best-practice guides and has worked on many cross-industry committees. He is Honorary professor of Engineering Psychology at Heriot Watt University, a Visiting Professor in Human Factors at Loughborough University, School of Design and teaches at MSc level at Aberdeen University. He is also a Trustee on the Council of the Chartered Institute of Ergonomics ad Human Factors (CIEHF).

Ron’s first book, "Designing for Human Reliability: Human Factors Engineering for the Oil, Gas and Process Industries" was published by Elsevier in 2015. He was appointed by the Society of Petroleum Engineers as a Distinguished Lecturer for their 2016-17 lecture series and will deliver his lecture entitled “Human factors in barrier management” in more than a dozen countries. In Spring 2016, he organised and led a CIEHF workshop to explore issues around how Human Factors are dealt with in current approaches to barrier management. Following the workshop, he chaired a working group comprising Human Factors specialists from a range of industries and was lead author in writing the subsequent CIEHF White Paper, ‘Human factors in barrier management”.


(13:00 – 17:00)

T-4

Neuroergonomics: The Human Brain At Work
Presenter: Carryl Baldwin, George Mason University

This half-day tutorial will introduce participants to the field of neuroergonomics, its major classes of metrics and application areas. In the last two decades tremendous progress has been made in our understanding of the neural bases of human cognitive and social processes. Typically, however, the cognitive and social neurosciences have tended to consider these processes in relatively simple laboratory conditions. The goal of Neuroergonomics, in contrast, is to extend the study of human brain function to everyday and work activities. Neuroergonomics is a newly emerging discipline concerned with the study of the human brain and behavior at work and in natural settings. Neuroergonomics represents the merging of neuroscience with ergonomics (or human factors). Neuroscience is the study of brain structure and function. Ergonomics seeks to match technology to the capabilities and limitations of people so that they may work effectively and safely together. Neuroergonomics goes a step beyond its parent disciplines to use emerging knowledge of human brain functioning to inform the design of technologies in the workplace. The tutorial will first examine the conceptual and theoretical bases of neuroergonomics. It will then go on to an examination of and description of the major noninvasive techniques for evaluating human brain function and their application to human machine systems. Three main classes of metrics will be discussed, eletrophysiological (e.g., EEG, ERP), hemodynamic (e.g., TCD, fNIRS) and Autonomic (e.g., pupil diameter, visual entropy). The major goal of the tutorial is to introduce participants to the field and to facilitate appreciation of how knowledge of the neural underpinnings of different perceptual and cognitive processes can influence human machine systems.

About the Speaker: Dr. Carryl Baldwin is Associate Professor and Director of the Human Factors and Applied Cognition Program, Department of Psychology, George Mason University. Dr. Baldwin teaches and conducts research in conjunction with the Human Factors and Applied Cognition program. She has over 15 years of experience investigating human factors issues in mental workload, surface and air transportation and cognitive aging. Her primary research interests are in the area of Applied Auditory Cognition. Much of her work involves the use of neurophysiological measures (i.e., EEG, ERP, EKG, and eye tracking) to examine the effort expended when people perform multiple modality dual tasks as a function of changes in sensory or environmental condition or cognitive aspects of the task. Dr. Baldwin has an active line of externally funded research and is currently working in conjunction with sponsors such as the Office of Naval Research, National Highway Traffic Safety Foundation, Air Force Office of Scientific Research, National Science Foundation and the Department of Transportation. Previously she has successfully completed multiple projects for the National Institutes of Health and both NASA Langley and NASA Ames.

T-5

Smart Human Centered Service System Design: Recent Trends and Advances 2014-2017
Presenter: Vincent Duffy, Purdue University

The National Science Foundation has set forth a new initiative emphasizing partnerships for innovation and building innovation capacity. Each project within this new initiative has provided opportunity for human factors specialists to contribute as reviewers and project participants or project leads. The area of "Smart Service System Design" is also of interest to an international audience. An overview of recent trends and new directions will be provided. The process by which these systems can be developed will also be outlined during the tutorial. This process may have been considered more academic in the past, but is becoming very mainstream within engineering design in recent years. Interest and need spans a variety of disciplines. It includes industry as well as academia because of the nature of the partnership requirements. With initial emphasis on healthcare technology implementation, safety and human performance, healthcare related books from recent AHFE conferences (2010, 2012, 2014 and 2016) provide some of the foundation for conclusions drawn and the process for design that is outlined. This tutorial will be presented through classroom type instruction, Powerpoint projection and a few small group exercises. It will be accessible to intermediate and advanced participants with interest in developing new research or project activities in Smart Human-Centered Service System Design.

About the Speaker: Dr. Vincent Duffy, is a faculty member at Purdue University and has held a three year appointment with the Regenstrief Center for Healthcare Engineering at Purdue. He has been a Fulbright Scholar in The Russian Federation and is the author of over 100 scientific publications. Recent articles have been widely read by other researchers in Research Gate. Dr. Duffy has participated in human factors and ergonomics activities in 20 countries and is a Certified Professional Ergonomist.


T-6

Digital Human Models (DHMs) in today’s and future product and production design
Presenter: Thomas Alexander, Fraunhofer-FKIE

This tutorial presents relevant background information and case studies for a successful application of Digital Human Models for product, process and workplace design. It provides basic information as well as insights into general functionalities, potentials and limits of these powerful tools. In addition, it drafts a way-ahead for a future development towards a holistic human model and simulation. - Content: Technical and physical product design has always been an important topic of Human Factors and Ergonomics (HF/E). Consequently, means and tools for supporting designers and engineers with their work have been developed a long time ago. First tools like tables and human templates were applicable and useful … and, thus, frequently used in the past. Their digital successors, Digital Human Models (DHMs) have also been successfully integrated into CAD-packages. They allow for a comprehensive consideration of human body shape characteristics, human movements and their variability. These models are frequently used in automotive and producing industries. By integrating international databases it is possible to design for a large group of various users, considering relevant factors like gender, age, and region. Today’s DHMs come with a photorealistic appearance that might sometimes hide shortcomings and limitations. Moreover, multiple pitfalls exist which can easily lead to design errors. Therefore, this tutorial provides relevant background information about anthropometry (i.e. human dimensions and body shape), biomechanics (i.e. human movement) and the importance of the validity of a DHM. It also addresses current and future trends for DHMs. These trends refer to human behavior models, cognitive models and applications beyond product and workplace design. - Structure: 1 Anthropometry (History, early tools, human body shape characteristics, anthropometric dimensions, measurements) 2 Biomechanics (Human movement characteristics, a technical understanding of the human body) 3 Digital Human Models (general background and motivation, development of DHMs and success stories, applications, potentials and pitfalls) 4 Application fields of DHMs (research and industrial applications) 5 Future DHMs beyond anthropometry and biomechanics (human behavior models, comprehensive models, applications in training etc.) 5 - Target Audience: The audience consists of designers and engineers considering and referring to human characteristics during their daily work. Applications involve, but are not limited to: Product design, workplace design, conceptual sketches, (realistic) training environments including (synthetic) human players.

About the Speaker: Dr. Thomas Alexander is head of the department Human Factors at Fraunhofer FKIE. He has been conducting research studies in the field of Human Factors and Ergonomics for more than 20 years and published more than 100 papers. He is actively involved into multiple international research groups and committees. Among others, Dr. Alexander has initiated and chaired the Technical Committee on Human Simulation and Virtual Environments (HSVE) of the International Ergonomic Association (IEA).


T-17

Interaction Design and Ergonomics
Presenter: Fernando Moreira da Silva, University of Lisbon

Interaction design creates functional and material conditions for a behavioral change. It is intended to focus on the relationship between people, technological means and design, underlining the importance of ergonomics in project development.

During the tutorial we’ll challenge the participants to design hypothetical products, analogue and/or digital, using techniques and methods to develop projects in interaction design, highlighting aspects such as functionality, utility, aesthetics or even commercial, and exercising the different phases of the project, using drawing and graphic communication as main tools.

About the Speaker: Dr. Fernando Moreira da Silva is Full Professor of Design at the Faculty of Architecture of the University of Lisbon (FA / ULisboa); Member of the General Council of the University of Lisbon; President of the Scientific Board at the Faculty of Architecture of the University of Lisbon; Doctor and Master from the University of Salford, UK, in Built Environment; Doctor of the Technical University of Lisbon in Architecture, specialization in Visual Communication; Postdoctoral degree from the University of Salford in Visual Communication Design, Inclusive Design and Color; President of CIAUD - Research Center in Architecture, Urbanism and Design, being researcher in Interaction Design; Coordinator of the Scientific Area of Design, General Coordinator of the Masters in the Design Area and Coordinator of the PhD in Design of the FA / ULisboa; Coordinator of the panel for doctoral and postdoctoral grants in Design, Architecture and Urbanism at FCT (Foundation for Science and Technology of Portugal); International consultant of CNPq - National Council of Scientific and Technological Development, Brazil; Honorary Researcher of SURFACE - Inclusive Design Research Center, UK; Co-coordinator of the International PhD Degree in Design and Innovation, with general coordination from the University of Naples, Italy; External Examinator of the University of Salford, UK; Invited professor at several foreign universities, including UNESP, USP, UFRJ, Mackenzie, the Federal Universities of Uberlândia and São Luis do Maranhão (Brazil); Universities of Naples and Milan (Italy); Supervisor to more than 70 master's dissertations and PhD theses; Member of the Scientific Committees of several international scientific journals; Coordination and participation in various scientific research projects, many of them funded by FCT or the European Union; Lecturer in several national and international meetings; Publications in scientific journals with peer review, several chapters of books and three books.


(8:00 – 12:00)

T-7

Cognitive Neuroscience for the Human Factors Practitioner: fNIRS Principles and Applications
Presenter: Hasan Ayaz, Drexel University

Functional near infrared spectroscopy (fNIRS) an emerging brain monitoring technology that relies on optical techniques to detect changes of cortical hemodynamic responses to sensory, motor, or cognitive activation. It was originally developed for clinical monitoring of tissue oxygenation but evolved into a useful tool for neuroimaging studies, and better understanding human brain function. The fNIRS technology is a portable, safe, affordable and negligibly intrusive system that uses specific wavelengths of light, irradiated through the scalp, to enable noninvasive measurement of localized concentration changes of deoxygenated hemoglobin (deoxy-Hb) and oxygenated hemoglobin (oxy-Hb). Consistent with the neuroergonomic approach, fNIRS sensor can allow capturing brain at work in naturalistic environments during everyday tasks (Ayaz et al, 2013). This tutorial will introduce fNIRS technology principles, latest system designs, and signal processing approaches. The second part of the presentation will review our recent neuroergonomic applications ranging from human computer interaction to cognitive workload assessment of operators, synthetic speech perception (sound quality and neural correlates), brain computer interfaces for control and communication. Reference Ayaz, H., Onaral, B., Izzetoglu, K., Shewokis, P. A., McKendrick, R., & Parasuraman, R. (2013). Continuous monitoring of brain dynamics with functional near infrared spectroscopy as a tool for neuroergonomic research: Empirical examples and a technological development. Frontiers in Human Neuroscience, 7, 1-13. doi:10.3389/fnhum.2013.00871

About the Speaker: Dr. Hasan Ayaz is an Associate Research Professor of Biomedical Engineering at Drexel University, with adjunct affiliations at the University of Pennsylvania and the Children’s Hospital of Philadelphia; and a member of the Functional Optical Brain Imaging Group of the Conquer Collaborative. He received his BSc. in Electrical and Electronics Engineering in 2003 at Boğaziçi University, Istanbul, Türkiye with high honors, and received his MSc & PhD in Biomedical Engineering in 2010 from Drexel University, Philadelphia, PA, USA. Starting in 2001, he worked on the development of miniaturized continuous wave near infrared spectroscopy sensors focusing on brain imaging in natural environments and everyday settings. He has designed and developed enabling software for brain monitoring instruments that are now utilized routinely for clinical and field research in university and industry research labs. As an extension to this, he led the software design and development of the first optical-brain-monitoring medical device, Infrascanner, which is a portable-handheld instrument that utilizes near infrared to detect hematoma in head trauma patients. Dr. Ayaz’s research interests include neuroengineering applications of human computer interaction, neuroimaging and neuroergonomics, specifically, i) development of noninvasive multimodal brain computer interfaces for communication and augmented interactivity in simulation and multimedia settings, ii) fNIRS and EEG for the assessment of cognitive workload, performance and training of users/operators such as air traffic controllers and pilots. iii) investigation of fNIRS based biomarkers in neurological and psychiatric disorders for approaches related to diagnostic, prognostic and therapy.

T-8

Dead Tired: What You Need to Know to Manage Worker Fatigue
Presenter: Mike Harnett, Six Safety Systems

Whether it's control room operators or maintenance staff, commercial drivers or emergency responders, nursing teams or factory workers, cumulative fatigue and decreased alertness can result in impaired performance, reduced health, and a significant increase in risk to operations. Assessing for fatigue and implementing appropriate controls is critical in shift and extended hour operations. This session will highlight the key ingredients behind implementing a successful Fatigue Risk Management System based on science and recommended international standards. Included is a case review of how one organization successfully implemented a FRMS from scratch. See how your organization can become an industry leader in managing one of the biggest challenges we face today.

About the Speaker: Mike is the Vice President of Human Factors for SIX Safety Systems, a consulting firm that delivers industry leading technologies combined with a practical systems approach to human factors and fatigue risk management. Mike has over twenty-five years of experience as both a practitioner and manager of human factors systems within various government agencies as well as manufacturing, transportation, utilities, oil& gas, construction, pulp & paper, petrochemical, food, and health service industries. With a background in human factors and sleep neurobiology, she is recognized for her ability to take complex subjects and deliver their content in a simplified and innovative manner for all to understand. She is a sought after keynote and technical speaker throughout North America.



T-9

Human Factors and Cyber-Security
Presenter: Abbas Moallem, San Jose State University

The “human agent” is at the center of all security researches. Some people refer to human agents or users as “weakest link in the security chain”. It is true that user behavior plays a part in many security failures. This, introductory/intermediate course in the human aspect of cyber security will provide an overview of human factors related sciences and technology in the growing field of cyber security. In addition to learning about cyber security, participants will also learn how manage and monitor their own online activities, security, and protect themselves from cyber-attacks. Content and benefits The first half of the course will be used to make sure that all participants have a solid understanding of Human factors and human computer interaction in cyber security. The second half of the session will delve into more advanced applications of cyber security and examples of a number of scenarios that might reveal the vulnerability of security and the causes of undesirable user behavior in cyber security. The course will feature presentations, small group activities and discussions to enhance learning. The tutorial will examine the following topics:

  • Fundamental principles and human behavior in cyber security Human behavior in authentication and access control
  • Social engineering and human behavior
  • Trust in human computer interaction
  • User privacy and data protection
  • Smart devices, appliances and environment Target Audience Prior knowledge of experience in the field of cyber security is not required, therefore potential beneficiaries of this course may be:
  • People who are new to the topic of cyber security
  • People who have some experience with cyber security
  • Human Factors and HCI professionals with an interest in the field of cyber security
  • People would like to learn about cyber security on a personal level
  • Researchers already working in the cyber security areas

About the Speaker: Dr. Abbas Moallem is an executive director of UX Experts, LLC and an adjunct professor at San Jose State University, California State University, East Bay, where he teaches HCI, human factors and cyber security. Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR and as a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed and Axway for over 11 years. Dr. Moallem has also consulted in a variety of industries in Europe, Canada, and the USA. Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master degree in Biomechanics from the University of Creteil (Paris XI) and a Master degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978. He currently serves as Communication and Exposition Chair of the HCI International and the Applied Human Factors and Ergonomics International conferences.



T-10

A Practical Guide to Doing Task Analysis
Presenter: Neville Stanton, University of Southampton

This tutorial will introduce delegates to task analysis techniques, with emphasis on Hierarchical Task Analysis (HTA) and Systematic Human Error Prediction and Reduction Approach (SHERPA). The presenter has expensive experience of using, and training people to use, these methods in a range of different industries, including aviation, energy distribution, healthcare, oil and gas, and nuclear. The aim of the tutorial is to get delegates to analysis tasks under the guidance of the presenter. The format of the tutorial will be as follows: introduction to the methods, provision of examples of the application of the methods, support for individual hands-on experience of the methods, feedback and discussion of the application of the methods. Software will be provided free-of-charge (PC only) but delegates can undertake the analyses using pen and paper as well. By the end of the tutorial, delegates will be able to conduct task analyses by themselves. Tutorial notes and papers will support self-study after the end of the workshop.

About the Speaker: Professor Neville Stanton, PhD, DSc, is a Chartered Psychologist, Chartered Ergonomist and Chartered Engineer. He holds the Chair in Human Factors Engineering in the Faculty of Engineering and the Environment at the University of Southampton in the UK. He has degrees in Occupational Psychology, Applied Psychology and Human Factors Engineering and has worked at the Universities of Aston, Brunel, Cornell and MIT. His research interests include modelling, predicting, analysing and evaluating human performance in systems as well as designing the interfaces and interaction between humans and technology. Professor Stanton has worked on design of automobiles, aircraft, ships and control rooms over the past 30 years, on a variety of automation projects. He has published 35 books and over 270 journal papers on Ergonomics and Human Factors. In 1998 he was presented with the Institution of Electrical Engineers Divisional Premium Award for research into System Safety. The Institute of Ergonomics and Human Factors in the UK awarded him The Otto Edholm Medal in 2001, The President’s Medal in 2008 and The Sir Frederic Bartlett Medal in 2012 for his contributions to basic and applied ergonomics research. The Royal Aeronautical Society awarded him and his colleagues the Hodgson Prize in 2006 for research on design-induced, flight-deck, error published in The Aeronautical Journal. The University of Southampton has awarded him a Doctor of Science in 2014 for his sustained contribution to the development and validation of Human Factors methods.



T-16

3D Ergonomic Product Development and Assessment
Presenter: Denis Coelho, University of Beira Interior

This tutorial aims to create awareness of the spectrum of reliable and cost-effective methods that may be orchestrated at the service of 3D ergonomic design using the latest developments in parametric modelling and usability and biomechanical assessment

The tutorial will consist of a hands-on approach to the full spectrum of product development stages, with emphasis on the three dimensional and ergonomic aspects of the design phase and the validation. Many examples from the presenters’ career will be shown with respect to the multiple topics this tutorial will cover, including:

    Product Design and Development Reverse engineering Clay models Scanning Parametric 3D design Product Design Methods Concept Generation Pre evaluation of concepts Requirements Specification Ergonomic and Usability Requirements of Tangible Interfaces Product Development Usability evaluation Biomechanical analysis Surface Electromyography Analysis of EMG data Statistical methods Rapid Prototyping Intellectual Property issues Interdisciplinary collaboration in product development.

About the Speaker: Dr. Denis A. Coelho is the head of the Human Technology Group, Department of Electromechanical Engineering, Universidade da Beira Interior, Covilhã, Portugal.

Denis Coelho, Ph.D. earned his doctoral degree in 2002 and now holds an extensive publication record in Human Factors and Ergonomics and Product Design. He is an international evaluator for Research Grant Proposals and Doctoral dissertations. He is the founding and active editor in chief of The International Journal of Human Factors and Ergonomics (indexed in Scopus and published by Inderscience). Founding Coordinator of the Industrial Design Engineering Masters programme at University of Beira Interior, Portugal. Assistant Professor of Human-Technology Interfaces. Member of the Human Factors and Ergonomics Society. Accomplished scientific author and editor of books in Industrial Design and Ergonomics. Invited keynote speaker at international conferences. International Ph.D. evaluator. Referee for many scientific journals and for the Portuguese Science Foundation and Innovation Agency Visiting scholar at Ohio State University and University of California at Berkeley Performs research at the interface between engineering, ergonomics and design. As a Mechanical Engineer with an Ergonomic Design and Production Management post-graduate education his research has focused in several areas, according to practical and funding restrictions. He has worked with car seat comfort (ergonomic design) with Volvo Car Corporation and has also been interested in cognitive engineering of information technology in healthcare settings (collaborating with the Veterans Health Administration), as well as providing a contribution to the advancement of ergonomic design methods. He has also participated and coordinated in Multimedia design work, with a development nature, focusing on the application of ergonomic guidelines at both the conceptual and application level.

(13:00 – 17:00)

T-11

Design, User Experience and Usability (DUXU)
Presenter: Javed Sheikh, University of Lahore

The tutorial will present essential concepts of Design, User eXperience and Usability (DUXU). Many functional and attractive user interfaces suffer from poor usability because users do not have a clear understanding of it. This tutorial will increase awareness and understanding of key issues related to the tutorial topic. Participants will learn to identify and avoid the common mistakes and how they can enhance user experience.

About the Speaker: Prof. Dr Javed Anjum Sheikh Campus Director, University of Lahore, Gujrat Campus, PhD (HCI, Computer Science), Middlesex University, UK 2012, MBA (MIS), Adamson University, Philippine, 2002, MSc (Software Development), University of Huddersfield, UK, 2000.

 

T-12

Effective design reviews: how to give and receive meaningful, actionable design feedback
Presenter: Everett McKay, UX Design Edge

We all know the design review routine: The design team walks through the design, carefully explaining it screen by screen. They point out that it is early in the process, so they are more interested in the big picture issues than low-level details. Along the way, fellow team members nitpick at the design, focusing on minor details while completely missing any critical usability problems. At some point, someone volunteers to redesign a feature whose problems aren’t yet even fully understood. The boss, a “visual thinker”, points out that she really can’t stand that shade of blue, and that her mom could never use this UI, even though it is targeted at trained specialists. The consensus feedback of “looks great”, while encouraging to hear, is probably quite literal because the mockup does in fact look great visually. What we don’t all know is that the traditional design review process, while popular, is often a waste of time. The designers, who know the design better than anyone, start by explaining how it works—undermining the team’s ability to find usability problems from a fresh perspective. The feedback is often focused on the wrong level of detail. Participants engage in redesign and start debates over details that hardly matter yet. The boss feels obligated to mess with the design to feel like she is doing her job properly. And the mockups are beautiful, which makes it look professional but often results in an emotional, visual reaction—undermining the team’s ability to give the harsh, critical feedback on the important design issues that we so desperately need. In this tutorial, you will learn:

    Why traditional design reviews are often ineffective. How to give and receive effective feedback on a peer level. How to turn feedback based on personal opinion into something that is objective (and what it means when you can’t). How to handle vague, confusing feedback. How to shut down defending, redesigning, and debating. hy scenario-based reviews result in better feedback (and fewer battles over personal opinion) than feature or screen-based reviews. Why design review rules are a good idea (along with a sample set). Why positive feedback is important for effective reviews. How to manage up, so that your manager helps improve design review effectiveness.

The tutorial has several hands-on group- and team-based exercises, include a traditional design walkthrough (to set a baseline), a scenario-based review, a streamlined cognitive walkthrough, a "mad men" stakeholder review, plus an exercise to draft your own design review rules.

About the Speaker: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe (UK, Ireland, Poland, Greece, Turkey), Asia (India, China), South America (Argentina), and Africa (South Africa, Cameroon).

 

T-13

Design of User-Friendly Dashboards
Presenter: Abbas Moallem, San Jose State University

With a growing need for mass data visualization, most business and consumer applications display a dashboard page that includes an overview of the system status and content. Are all these dashboards effective? What are the basic principles behind designing effective and intuitive dashboards? This introductory/ intermediate course in dashboard design will provide an overview of the fundamentals for designing and evaluating effective dashboards. Participants will then evaluate several dashboards and practice building an effective dashboard.

Content and Benefits : The first section of the course will be used to review the fundamental principles in designing dashboards. Participants will then practice evaluating several example dashboards. Following this, the participants, in teams, will build an effective dashboard following the guidelines and principles taught in the previous section. .

About the Speaker: Dr. Abbas Moallem is an executive director of UX Experts, LLC and an adjunct professor at San Jose State University, California State University, East Bay, where he teaches HCI, human factors and cyber security. Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR and as a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed and Axway for over 11 years. Dr. Moallem has also consulted in a variety of industries in Europe, Canada, and the USA. Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master degree in Biomechanics from the University of Creteil (Paris XI) and a Master degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978. He currently serves as Communication and Exposition Chair of the HCI International and the Applied Human Factors and Ergonomics International conferences.

 

T-14

Prototyping Human Machine Interfaces (HMI) for Partially and Highly Automated Vehicles: From Human Centered Design towards balanced Human Systems Integration
Presenters: Marcel Baltzer (Fraunhofer FKIE), Nikhil Gowda (Renault Innovation Silicon Valley) and Eugen Altendorf (RWTH Aachen University)

An incremental but strong revolution is taking place on our roads: Vehicles become more and more intelligent, can assist the driver and, as demonstrated in the DARPA challenges, can drive in more and more situations without a driver. Concepts like the Google car, and its European pre-runner, the Cyber Car, indicate that cars will be fully automated and the human will change his role from a driver to a supervisor or even not be a driver anymore, but a passenger who has no responsibility for the driving tasks at all. Other, more realistic concepts foresee partially and highly automated cars with the ability to drive temporarily and in certain situations without a driver, while allowing the driver to drive partially automated or assisted in other situations.

We envision HMI design that addresses both user needs and technological offers and employs familiar models and metaphors to present intuitive interactions between user and car. One possible naturalistic design metaphor that can be employed is the H-Metaphor. In this tutorial the participants will receive a short introduction in prototyping Human-Machine-Interfaces to improve different system qualities like usability, safety, energy-efficiency and pleasure. Topics that will be addressed in this tutorial among others are design thinking; iterative development process; participatory design with personas, improvisation techniques and the theatre method; prototyping and presenting.

Following a quick introductory session, the tutorial will feature a short introduction to state of the art assistance and automation systems in highly automated driving and briefly present human-centered design and human systems integration fundamentals and techniques.

The tutorial will then continue to a hands-on prototyping workshop, where participants will start with a discovery phase to define the Use Space. In the next phase participants will start to define modalities, technologies, assistance and automation modes that define the Design Space for the respective Use Space. Having Use Space and Design Space prepared the participants will start prototyping employing different techniques and will finally present their prototype to other group members.

About the Speakers:

Marcel Baltzer studied Business Administration & Mechanical Engineering at RWTH Aachen and wrote his Diplom thesis at the Institute of Industrial Engineering and Ergonomics at RWTH Aachen University with the subject of “Motivated Energy Management” combining energy technology and motivation aspects of the user into a holistic human-machine system concept. From 2012 to 2015 he worked at the Academic and Research Department Human Systems Integration at RWTH Aachen University and is specialized in the subject of Interaction Mediation, i.e. how interaction between a human and a cooperative automation can be optimized in terms of usability, energy efficiency, comfort, safety and joy of use. Since 2015 he is project leader and since 2016 research group leader of the research group “Cooperative Guidance and Control” in the research area Balanced Human Systems Integration at Fraunhofer FKIE in Wachtberg.

Nikhil Gowda is an Autonomous Vehicle HMI Researcher at Renault Innovation Silicon Valley. With a background in automotive engineering and an MBA in Design Strategy, he has been a preacher and practitioner of human centered design and has co-organized many such tutorials/Workshops.

Eugen Altendorf holds a diploma (master’s degree) in mechanical engineering with a major in system dynamics and additionally a bachelor’s degree in communication science, both from RWTH Aachen University. He works as a group leader at the Institute of Industrial Engineering and Ergonomics at RWTH Aachen University. His research topics include automation behavior in cooperative human-machine systems and system dynamics in the field of partially and highly automated driving.

 

T-15

Beyond Ergonomics: How to Safeguard Users of Health Information in Online Media
Presenter: Thomas Wetter, Heidelberg University and University of Washington

Objective: to create awareness about the need and inform about methods towards safety of patients of Consumer Health Informatics services.

Health information in online media grows fast. Consumer Health Informatics (ConsHI) nurtures expectations of empowered patients and relief for health care systems in aging societies. ConsHI services treat mild depression and obesity, explore personal risks of inherited diseases etc. However, absolutely beneficial ConsHI services coexist next to hazardous ones. Multiple risks of apparently safe services may reside in the patient and his/her limited comprehension and rationality. Since ConsHI parallels medical services ConsHI providers are mandated to follow the medical maxim “above all not to cause harm”. The tutorial uses a categorization of patient generated risks from (1). Whenever possible it traces identified risks to their causes and introduces methods to either curb them or to transfer patients to physicians when risks cannot be curbed.

We will discuss three core dimensions of risk:
• Medical state
• Personality
• Cognition

The tutorial will give examples of hard to curb risks such as unstable (“brittle”) asthma where patients lose the capacity to stage their breathing problems and where some patients that rely on subjective self-reported severity alone end up in the emergency room. This introduces medical assessment as an obvious core dimension of risk resp. safety. It has the sub-dimensions present medical state, medical history, genetic risk, and exposure to health hazards. Trustworthiness of self-reported signs, validity of memorized own and family medical history, overreaction to unwarranted gene scan results and the fast increasing role of home medical devices versus quantified-self gadgets will be addressed.

In medical as well as in personality assessment standardized questionnaires play some role. Validation of instruments presented online that have originally been approved as paper-and-pencil to be presented in the physician’s office setting is a challenge in its own right. At the same time automatically analyzed patient narratives in social media are gaining ground technically, ethically challenged, though. Patient narratives and questionnaires may also unveil emotions, mental healthiness, attitudes and influence of religious or ideology driven detestation against scientific medicine. In such cases ConsHI may have to transfer to face-to-face services.

Cognitive assessment is equally hard. Starting with the most challenging target group, iconic interfaces try to reach the about 40 million functionally illiterate US citizens as well as illiterate citizens worldwide. Most services, however, build on and should therefore check health numeracy/literacy, digital literacy, and basic medical knowledge. Presentation of material at user’s individual reading level points into that direction. A lot of common sense not taught in school is also necessary for a considered informed consent and support of healthy behavior, which calls for sophisticated tests rooted in semiotic exploitation of a domain and its states and actions.

Audience: Domain specialist for the healthcare industry responsible for or interested in patient directed services. The level will be basic in medical applications and basic leaning to intermediate in sophistication of safeguarding method. The tutorial builds on the textbook (1), of which chapters 8 and 12 are intensely used and methods and examples from other chapters added where appropriate.

About the Speaker:
Prof. Dr. Thomas Wetter , Professor in the department of Medical Informatics, Medical Biometry and Informatics, Heidelberg University, Germany and University of Washington, Seattle WA (USA) (Website)
MSc (German: Diplom) and PhD (German: Dr. rer. nat) in Mathematics from Aachen Technical University, Germany
1976-1984 Research associate at Aachen Technical University in Biostatistics and Physiology

1984-1996 Researcher at the IBM Heidelberg Scientific Center. Research directions: expert systems, natural language processing, software ergonomics, software quality, voice recognition; international assignments to the IBM labs in Boca Raton (FL) and Austin (TX).

1993 postdoctoral thesis (German: Habilitation) in Computer Science (German: Informatics) from Kaiserslautern University, Germany
1997-now Professor of Medical Informatics at Heidelberg University, Germany. Major research directions: knowledge based decision support, medical informatics in low and middle income countries, consumer health informatics

2002-3 sabbatical at the University of Utah, Salt Lake City (UT); 2011 sabbatical at the University of Washington, Seattle (WA); since then affiliate faculty of the dept of biomedical informatics
Associate editor of the International Journal of Medical Informatics
Chairperson of IMIA (International Medical Informatics) WG Consumer Health Informatics

Author of a recent textbook: Thomas Wetter: Consumer Health Informatics: New Services, Roles and Responsibilities; Heidelberg (Springer) 2015 (eBook) resp 2016 (Hardcover)¸ eBook http://www.springer.com/de/book/9783319195896